Retire Australia

Retirement Living, Retirement Refurbishment

Retire Australia

Retire Australia is a leading owner, operator and developer of retirement villages.

They have 27 villages across New South Wales, Queensland and South Australia with an approximate 5 000 residents.

Retire Australia approached Croudace Constructs needing a construction team to carry out full refurbishments to their independent living units. They needed a team that could handle multiple projects whilst continuously providing a high quality finish, excellent safety standards and complete projects to deadline, keeping in mind that the work has to be carried out with minimum disruptions to the residents of the village.

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Their current building contractor was not achieving deadlines consistently and therefore creating problems for not just the client but also their incoming village residents. They were not living up to expectations set by the client in other areas and the communication between the client and the builder was breaking down.

We brought in a systematic approach to these projects. Firstly, breaking down the projects into stages and then through constant planning and debriefing, we ensure each stage targets are met to keep overall project deadlines under control.

To keep job costs consistent, we spent time with suppliers and subcontractors to set rates and pricing. We input this information into a custom-built quoting system meaning we can provide costs to our client extremely quickly compared to industry standards.

We improved the communication flow with the client by providing regular updates to programmes and any issues that need to be addressed.

Lastly, we have all projects overseen by a dedicated and talented site foreman who is passionate about delivering the highest quality result for our client, whilst focussing on the safety of our construction team always.

We are now providing multiple refurbishment services to an exceptionally high standard whilst consistently meeting the deadlines expected of us. We have now completed over $3M of refurbishment works for our client and we continue to provide project services as a preferred supplier.

The client has provided great feedback about the high quality of finish and on numerous occasions our work has been seen by directors and upper tier management of the company and received more and more positive feedback.

We are proud to be a partner in business with Retire Australia and look forward to our future projects together.

We are extremely impressed with the work completed by Croudace Constructs at The Laurels. Everyone is always friendly and helpful and if we’ve ever had an issue it's attended to immediately. The timeliness and quality of work can’t be faulted and communication is always transparent, whether it’s with the project manager or the workers on site. I would highly recommend Croudace Constructs.
Ebony Watts, Village Manager, The Laurels Retirement Village, Mt Barker
From the scope, to the timeliness and the result of the work, we have been really pleased with Croudace Constructs. The quality of the refurbishments are absolutely up to standard and it has been a pleasure working with the whole team. Whether it’s a call, text or email it’s never a negative experience and the communication is always open and upfront. I never feel patronised and everyone is receptive and willing to work with us as a team to ensure there’s a high level of care for outgoing and ingoing residents.
Lucy Mulvany, Village Manager, Tea Tree Gardens Retirement Village
From the service to the quality of the work, I would happily recommend Croudace Constructs. Mick and the team are always polite and easy to get along with and the standard of work is high and consistent across the units. If anything needs addressing everyone is very obliging and it’s promptly rectified.
Debbie Dean, Village Manager, Glengowrie Estate Retirement Village
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